This Privacy Policy explains how Ethan Multiservices LLC collects, uses, shares and protects personal information in connection with our website, consulting services and the SmartCRM Universal platform.
Ethan Multiservices LLC ("Ethan Multiservices," "we," "us" or "our") is a technology company based in Georgia, United States, that provides CRM, artificial intelligence, automation and digital marketing services to businesses, churches and ministries, including our flagship product, SmartCRM Universal.
By using our website or services, you acknowledge the practices described in this Privacy Policy. If you do not agree, please do not use our website or services.
Depending on how you interact with our website and services, we may collect information such as:
We collect information you provide directly, for example when you complete a contact form, request a consultation or demo, create an account, subscribe to a plan, contact our support team or otherwise communicate with us.
When you visit our website, we and our service providers may automatically collect certain information, such as your IP address, browser type, device type, operating system, referring pages, pages viewed, time spent on pages and similar usage information, through cookies and similar technologies.
It is important to distinguish between two types of information:
A. Personal information Ethan Multiservices collects directly for its own business operations, which is governed by this Privacy Policy.
B. Information that our customers upload, enter, store, manage or otherwise process through SmartCRM Universal ("Customer Data").
Businesses, churches, ministries and other customers may use SmartCRM Universal to manage information about their own contacts, customers, members, families, volunteers, visitors, event participants and other individuals. Depending on how a customer configures and uses the platform, Customer Data may include names, contact information, organizational information, attendance information, family relationships, volunteer information, event registrations, communications, notes and other information entered by the customer.
Ethan Multiservices does not own Customer Data merely because it is processed through SmartCRM Universal. We process Customer Data on behalf of our customers to provide the services. Customers are responsible for ensuring they have the appropriate authority, permissions, notices and consents required to collect and process the information they enter into SmartCRM Universal. If you are an individual whose information is managed by one of our customers, please contact that organization directly with questions about your information.
We may use personal information to:
SmartCRM Universal and our services may provide AI-powered functionality, automation, content assistance, analysis, recommendations or other intelligent features. Information submitted to these features may be processed, including by third-party AI service providers, as necessary to provide the requested functionality.
AI-generated or AI-assisted outputs may contain errors, be incomplete or be inappropriate for a particular purpose. We do not guarantee the accuracy of AI output, and users should review outputs when appropriate before relying on them.
We and our service providers use cookies, pixels, tags and similar technologies to operate our website, remember your preferences (such as your language), understand how our website is used, measure performance, improve our services, understand marketing effectiveness and deliver or measure advertising where applicable.
We may use Google Analytics to understand how visitors use our website. Google Analytics uses cookies and similar technologies to collect information such as pages visited and device information. Google processes this information in accordance with its own privacy practices. You can learn more about Google's practices and available opt-out options, including the Google Analytics opt-out browser add-on, on Google's website.
We may use the Meta Pixel and similar advertising technologies to measure the effectiveness of our advertising, understand actions taken on our website and deliver more relevant ads on platforms such as Facebook and Instagram. These technologies may share information such as device identifiers and website activity with the applicable advertising partners, which process it under their own privacy policies. You can manage ad preferences through your account settings on those platforms.
Payments may be processed through Stripe or other authorized payment processors. Payment card details are submitted directly to and handled by the payment processor; Ethan Multiservices does not store full payment card numbers. We may receive limited information, such as the last digits of your card, billing details and transaction status. Payment processors maintain their own privacy practices and terms.
Ethan Multiservices and SmartCRM Universal may provide email and SMS communication functionality. Where required, we send promotional communications only with your consent. You may opt out of promotional emails by using the unsubscribe link and out of SMS messages by replying STOP, or by contacting us. We may still send non-promotional messages related to your account or transactions. Message and data rates may apply.
Customers who use SmartCRM Universal communication features are responsible for ensuring that their own communications comply with applicable laws and that they have appropriate permission to contact recipients.
We do not sell personal information for money. We may share personal information:
We rely on third-party providers for services such as website hosting, cloud infrastructure, analytics, advertising, payment processing, email and SMS delivery, AI functionality, scheduling and customer support. These providers may receive information as needed to perform their services and are subject to their own terms and privacy practices.
We keep personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide our services, comply with legal obligations, resolve disputes and enforce our agreements. Customer Data is retained according to the customer's account and applicable agreements, and may be deleted after the account ends, subject to reasonable backup and legal retention periods.
We use reasonable administrative, technical and organizational measures designed to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.
Customers using SmartCRM Universal are responsible for the information they collect and enter, for providing any required privacy notices to the individuals whose information they manage, for obtaining required consents, for configuring user access appropriately and for complying with laws that apply to their organization.
SmartCRM Universal is intended for business and organizational use by adults and is not intended to be used directly by children. We do not knowingly allow children to create or operate SmartCRM Universal accounts, and our website is not directed to children under 13.
Some customers, particularly churches and ministries, may use the platform to maintain information relating to children or minors as part of their organizational activities, such as children's ministry or family records. In that situation, the customer controls that information and is responsible for complying with applicable requirements concerning information about minors, including obtaining any required parental or guardian permissions or consents. If you believe a child has provided us personal information directly, please contact us so we can take appropriate steps.
Depending on where you live, you may have the right to request access to, correction of or deletion of your personal information, or to opt out of certain processing. You can also update account information, unsubscribe from marketing communications and adjust cookie settings. To make a request, contact us using the details below. We may need to verify your identity before responding.
Most browsers allow you to block or delete cookies through their settings. Blocking cookies may affect how our website works. You can also use the opt-out tools offered by Google, Meta and industry programs to limit interest-based advertising.
Some browsers offer "Do Not Track" or similar signals. Because there is no uniform standard, our website may not respond to all such signals. Where applicable law requires us to honor a browser privacy signal, such as the Global Privacy Control, we will do so for the relevant browser.
Residents of certain U.S. states may have additional rights under applicable state privacy laws, which may include the right to know, access, correct and delete personal information, to opt out of targeted advertising or the "sale" or "sharing" of personal information as defined by those laws, and to not be discriminated against for exercising these rights. Where these laws apply to us, you may exercise your rights by contacting us. You may use an authorized agent where permitted, and you may appeal a decision on your request by contacting us.
Our website and services are operated in the United States. If you access them from outside the United States, your information may be transferred to, stored and processed in the United States, where data protection laws may differ from those in your country.
Our website and services may contain links to or integrations with third-party websites and services. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date above and, where appropriate, provide additional notice. Your continued use of our website or services after an update means you acknowledge the revised Privacy Policy.
For questions about this Privacy Policy or to exercise your privacy rights, contact:
